Snapgrid support

Purchases and restore

Premium Monthly or a legacy Premium Pass

1. Open Snapgrid Remix and tap UPGRADE.
2. Tap RESTORE.
3. Confirm the device is signed in with the Apple Account that made the purchase.

Premium Monthly renews through Apple until canceled. Manage or cancel it in iOS Settings under Apple Account > Subscriptions.

Consumable token packs

The 1,000-token and 10,000-token packs are consumables. Apple does not include consumed purchases in Restore Purchases. A verified purchase is credited once to the local Snapgrid token wallet. If Apple shows a completed charge but the tokens do not appear, stop retrying and email support with the approximate purchase time and product size.

Refund requests

Apple processes App Store charges and refund decisions. Visit reportaproblem.apple.com to review a purchase or request a refund.

Remix Kits

• Photos are selected through Apple’s photo picker; Snapgrid does not require full photo-library access.
• Sound clips are selected through Apple’s document picker and must be a supported short audio file.
• Imported media is copied into Snapgrid’s local app storage. Deleting the app removes that local content unless iOS restores app data from a backup.
• If a file is unavailable or invalid, reset the kit or choose a different file. Bundled visuals and sounds remain available.

Gameplay, ads, and Game Center

• If Game Center leaderboards or Duel Sprint are unavailable, confirm Game Center is enabled in iOS Settings and try again on a stable connection.
• Rewarded ads grant tokens only after the reward finishes. The local limit is five completed rewards per day.
• Premium removes Snapgrid’s in-game AdMob placements after the entitlement is active.
• For a stuck screen, close and reopen the app. If the issue repeats, send support the exact screen and steps that led to it.